Our client is a global leader in premium natural ingredients, with roots tracing back to the 19th century. Renowned for their expertise in vanilla, cinnamon, and other fine spices, they operate across Europe, the U.S., Madagascar, and Indonesia. With a strong commitment to ethical and sustainable sourcing, they hold certifications such as Fairtrade, Organic, and Rainforest Alliance. Their broad portfolio serves the flavor and fragrance industries worldwide.
They’re now looking for a Sales Support & Logistics Specialist to join their North American team. In this vital, customer-facing role, you’ll manage the full lifecycle of customer orders, from entry through invoicing and payment, ensuring a smooth, high-quality experience. You’ll collaborate closely with Finance, Supply Chain, Purchasing, and Sales teams, while also building lasting relationships with both domestic and international clients.
Key Responsibilities:
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Order Management: Handle the full order cycle, ensuring accuracy in pricing, terms, and delivery, while using ERP systems.
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Customer Support: Act as the main point of contact for order updates, complaints, and inquiries.
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Cross-Functional Collaboration: Work with internal departments and logistics partners to ensure timely fulfillment.
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Data & Reporting: Maintain customer/order data, track performance metrics, and suggest improvements.
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Team Contribution: Provide backup support, join training, and contribute to workplace safety and inclusivity.
Qualifications:
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Bachelor’s degree in Business or a related field.
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Minimum 5 years of B2B customer service or order management experience (industry experience in flavors/fragrances or food ingredients is a plus).
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Knowledge of order-to-cash processes and logistics; import/export experience preferred.
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Proficiency in ERP systems and Microsoft Office.
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Strong communication, organization, and problem-solving skills.
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Customer-focused, adaptable, and a collaborative team player.
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Ability to travel 10%.